What is Partner Refer?

Partner Refer is a manual approval process that allows your business to review a finance application before deciding whether to proceed.

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It's most commonly used alongside our Collection Only (CO) product, where your business accepts the lending risk. However, Partner Refer can also be enabled for other agreement types where you'd like to manually approve applications before they're accepted.

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When a customer submits an application requiring manual approval, it will appear as a task within the Partner Portal.

Reviewing a Partner Refer Application

To review an application:

1. Log in to the Partner Portal.  

2. Select Agreements from the navigation menu.  

3. Open Tasks.  

4. Select Refer next to the application you'd like to review.  

You'll then be able to review the customer's details, finance amount and agreement information before deciding whether to accept or reject the application.

Before You Approve

Before accepting the application, review the information carefully to ensure you're happy to proceed.

Where Partner Refer is used with Collection Only, your business accepts the lending risk, so you should only approve applications you're comfortable proceeding with.

Accept or Reject the Application

Once you've reviewed the application, choose one of the following options:

• Accept – The finance agreement will be created and the customer can continue with their purchase.  

• Reject – The application will be declined and no finance agreement will be created.  

The customer will automatically be notified of the outcome.

Time Limits

Partner Refer applications remain available for three working days.

If no action is taken within this period, the application will automatically expire and be declined.

We'll send an email reminder approximately 24 hours before the application expires to help ensure you don't miss the deadline.

Important

If a Partner Refer application expires before you take action, it can't be reopened. If your customer still wishes to proceed, they'll need to submit a new application.

Need More Help?

If you have any questions about Partner Refer or would like to enable manual approval for your account, our Partner Support Team will be happy to help.

📧 support@payitmonthly.uk

📞 0333 212 3914