Before we can approve an agreement for payment, you'll need to provide:
If you prefer, you can use our Combined Invoice and Proof of Completion Template, which includes everything we need in a single document.
When reviewing your supporting documents, we'll check that:
If everything is correct, your agreement will be approved and included in the next payment run.
If we're unable to approve your documents first time, don't worry.
We'll return the agreement to your Tasks list with notes explaining what needs to be updated. You'll also receive an email notification so you can make the required changes and resubmit your documents.
Make sure your invoice and proof of completion include all the required information and match your customer's finance agreement. Using our Combined Invoice and Proof of Completion Template can help avoid delays and ensure your agreement is approved first time.
If you're unsure which supporting documents are required or need help completing the template, our Support Team will be happy to help.
You can contact us via our main phone number or email and we’ll direct your enquiry to the relevant department.
Contact Us: 0333 212 3914
