If you've cancelled your Direct Debit by mistake, please call us on 0333 212 2141. We'll help you set up a new Direct Debit so your monthly payments can continue.
A new Direct Debit requires your authorisation, which you can provide over the phone to a member of our team. Once we've received your authorisation, we'll set up your new Direct Debit and restart your monthly payments.
If you'd like to change the payment date for your existing or new Direct Debit, just let us know and we'll be happy to help.
If you cancelled your Direct Debit because you're experiencing financial difficulties. Contact us as soon as possible and we'll discuss the support options available and work with you to find a suitable solution.
If you're behind on your payments, a member of our team will discuss your options with you.
Customers cannot set up a replacement Direct Debit online, but you can email support@payitmonthly.uk to request a callback at a time that suits you.
Please note that missed or late payments resulting from a cancelled Direct Debit could affect your credit file and your ability to obtain credit in the future.
